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Protected Trust Services (PTS)
Protected Trust Services (PTS) also offers a comprehensive approach to ensure consumer protection, primarily through its trust account model and additional insurance mechanisms. Here's how PTS enhances consumer protection beyond the basic financial safety of trust accounts
Supplier Failure Insurance
PTS provides Supplier Failure Insurance which covers consumers in case a key supplier involved in the travel package, like a hotel or an airline, goes out of business before the service is rendered. This insurance ensures that consumers either receive a refund or a suitable alternative arrangement so their travel plans can proceed smoothly.
Travel Disruption Insurance
In addition to Supplier Failure Insurance, PTS can offer access to Travel Disruption Insurance, which covers additional costs that may arise due to unexpected changes in travel plans, such as cancellations, delays, or interruptions. This type of insurance is particularly beneficial in situations where external factors, such as weather or strikes, impact the travel arrangements.
Comprehensive Liability Insurance
PTS ensures that its members have appropriate levels of liability insurance, which protects against claims made by clients for issues like injury or loss that occur during travel. This type of insurance is crucial for safeguarding both consumers and businesses in the face of unforeseen incidents
Compliance with Package Travel Regulation
Although not an insurance product, PTS's strict compliance with Package Travel Regulations acts as a protective measure, ensuring that all travel packages offered by its members provide adequate consumer rights and protections as mandated by law.
This includes proper information disclosure, a high standard of service, and additional protections in cases of company failures.
Air Travel Organiser's Licence (ATOL)
When booking flights or package holidays, ATOL (Air Travel Organiser’s Licence) is a vital part of your travel protection. Run by the Civil Aviation Authority (CAA), ATOL guarantees that if your travel company ceases trading, you won’t be left stranded or out of pocket.
ATOL covers any trip that includes a flight—whether it’s a full package holiday or a flight bundled with extras like accommodation or car hire. If your provider goes out of business, you’ll receive a full refund before travel, or be brought home safely at no extra cost if you’re already abroad.
Every ATOL-protected booking must include the official ATOL logo and come with a certificate detailing exactly what’s covered—giving you peace of mind before you even pack your bags.
